Employee and Customer Experience Services

Your Challenges

• Your productivity rates need to improve. You are experiencing high absenteeism and/ or turnover rates. Your employees are not fully engaged, leading to poor client relationships and lost revenue.
• You want to enhance employee engagement within your company and to ensure that your employees feel connected to your company and its purpose,
• You are facing difficulties to attract and retain the people with the skills needed to support your company growth

How we can help

• Identify external and internal customers unmet needs, motivations, concerns, and drivers
• Map Customer & Employee journeys, define “moments of truth”, and prioritize the initiatives to improve your overall employee experience
• Determine the behaviors you want to infuse into the organization and actions to pursue
• Define change management strategy. Plan activities and lead execution
• Review Employer branding strategy and tactics
• Support the development of a culture of customer-centricity, continuous learning, adaptability & growth