
CUSTOMER AND
EMPLOYEE EXPERIENCES
The Challenge
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Companies need energetic and enthusiastic employees who connect with customers; therefore, they need to ensure that their employees feel connected to the company and its purpose
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Global recognition that 85% of employees are not engaged or actively disengaged at work, resulting in reduced productivity, high absenteeism, and turnover rates, and poor client relationships that lead to lost revenue.
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The pressure to develop environments conducive to a more engaged and productive workforce
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Growing expectations for workforce flexibility
How we can help
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Identify external and internal customers unmet needs, motivations, concerns, and drivers
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Map Customer & Employee journeys, define "moments of truth", and prioritize the initiatives to improve
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Determine the behaviors you want to infuse into the organization and actions to pursue
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Define change management strategy. Plan activities and execution
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Review Employer branding strategy and tactics
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Support the development of a culture of customer-centricity, continuous learning, adaptability & growth